Refund Policy

01Who charged you

ShipLocal is sold two ways, and a refund is handled by whoever took the money. Check which one you bought before you write to anybody.

• —Mac App Store. Apple is the seller. Ask Apple at reportaproblem.apple.com, where their refund policy governs the outcome. We cannot issue, approve or appeal a refund for an App Store purchase - that is not something the developer can reach.
• —Direct licence. Polar is the merchant of record. Ask through the Polar customer portal, or write to support@flowstateindustries.com and we will take it up with them.

02Where we stand

Free is not a trial and does not expire, so you can translate, review and edit a real listing in all 50 languages before you pay anything. That is deliberate: nobody should have to buy Pro to find out whether the app works for them.

If you did buy Pro and ShipLocal does not do what this site says it does, write to us. Where a refund is the right answer we will say so and help you get it from whoever holds the money.

03Your statutory rights

Nothing on this page removes a right you have by law. Where consumer law gives you a right of withdrawal or a statutory refund right, that right applies, and the merchant of record for your purchase - Apple or Polar - handles it.

04Renewing and cancelling

A Mac App Store subscription renews yearly until cancelled, and payment is charged to your Apple Account at confirmation; manage or cancel it in System Settings at any time. A direct license renews yearly through Polar until cancelled in the customer portal. Either way, Pro runs to the end of the year you have already paid for.

Cancelling stops the next charge. It is not a refund of the year you are in, and it does not need to be - Pro keeps working until that year ends.

05What a refund changes

A refunded subscription ends Pro: the push back to App Store Connect and running ten languages at once stop. Everything in the free tier keeps working, your run history stays on your Mac, and the listings you already published are unaffected.

ShipLocal is made and sold by Flowstate Industries LLC. The studio’s policy covers everything it sells and applies to ShipLocal in addition to this page — where this one is silent, that one governs.

Questions about this policy?